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Upon completion, successful students will be able to:
• Describe the purpose of a quality management system, of QMS standards, of management system audit and of third-party certification and the business benefits of improved performance of the QMS.
• Explain the role of an auditor to plan, conduct, report and follow up a QMS audit in accordance with ISO 19011 (and ISO 17021-1 where appropriate).
Skills
• Plan, conduct, report and follow up an audit of a QMS to establish conformity (or otherwise) with ISO 9001 and in accordance with ISO 19011.
At the end of the course, participants will be able to:-
• Identify the benefits of an ISO 9001:2015 QMS
• Explain the key terms, definitions and requirements of the standard
• Grasp the significance of organizational context, leadership and adopting a risk-based approach
